Reception Manager Job Ashford Castle

Cong County Mayo
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Job Description

The 5 Star Ashford Castle in County Mayo are currently recruiting for a Reception Manager to work with the Front of House Manager and Rooms Division Manager in promoting our Red Carnation Hotels & Forbes 5 Star standards, as well as training and developing our team members.


Leading the Reception & Concierge Team, working as part of the Front of House team.
Promoting Red Carnation Hotel and Forbes 5 Star Standards.
Providing the guest, at all times, with the highest levels of guest care and personal attention, anticipating the guests needs and initiating actions to exceed expectations where possible
Conducting 1-1’s & performance appraisals.
Assist in managing the department training programmes and conduct training with the team as required.
Assist the Front of House manager in rostering and daily signing off on the system.
Monitor the holiday requests.
Update SOP’s and training documents.
Monitor uniform standards and complete weekly assessments.
To promote good communication between the departments and the hotel- ensuring that information gets passed along to the relevant personnel.
To objectively review the services offered and look at ways of stream-lining systems, procedures and help implement these.
To complete a full handover prior to going off duty so to ensure that communication remains consistent.


• Have previous experience in a similar role within the 5 star hospitality environment. • Demonstrate strong communication skills. • Have strong attention to detail. • Have strong leadership & people management skills. • Have the ability to handle busy situations and manage workload effectively. • Have a friendly & outgoing personality. • Be enthusiastic & flexible (need to work 5 days over 7 day period, inclusive of some weekends). • Be legally eligible to work in Ireland.


• Professional, award winning training and development opportunities to give you a career path • Discounted accommodation rates with Red Carnation Hotel Collection & The Travel Corporation globally • Annual Staff Appreciation Party and other Employee Recognition Events • Discounted rates with many local businesses and third party service providers (including Estate Activities) • Heavily subsidised accommodation (subject to availability) • Free meals on duty • Complimentary dry cleaning of business attire
Ashford Castle Hotel
Cong County Mayo, F31 CA48 Ireland

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