Hotel Receptionist Job Kilkea Castle Hotel

Kildare
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Job Description

We are currently recruiting an experienced Hotel Receptionist to join our growing Front of House team here at Kilkea Castle. Reporting to the Front of House Manager, the successful candidate will assume responsibility for the day to day operations of the Reception area. Working closely with colleagues to ensure the highest standards of customer service, quality and service is achieved and provided to our guests.

Responsibilities

To undertake front of house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
Receive guests to the hotel by greeting them warmly and attending to their inquiries and answer inquirers over the phone.
Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and make sure that all reservations cancelled are affected immediately to avoid confusion.
Build good relationship and rapport with guests to make them feel comfortable and resolve any complaints/issues promptly and in a courteous manner to maintain high quality customer service and protect the image of the hotel.
Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
Maintain orderliness at the front desk by arranging documents accordingly and always keeping the front desk area clean.
Ensure that reservations are not left hanging but attended to promptly to keep the hotel business running.
Report issues of maintenance and malfunctioning appliances to the relevant department manager for quick repair to ensure guests comfort and satisfaction.
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
To keep up to date with room prices and special offers to provide accurate information to guests.

Experience

Exhibit excellent knowledge of customer service. Good interpersonal skills. Must be organised and efficient. Ability to multi-task. Good crisis management skills. Experience in complaint handling. Flexibility and a proactive approach are a must in this role. Excellent communication and customer service skills. Enthusiastic and motivated. A passion for customer service.

Benefits

Ongoing investment in your personal development Great opportunities to progress your career in an encouraging and supportive environment Meals while on duty Discounts on stays at the resort and on Food & Beverage for you, your family and friends PRSA Scheme Employee Assistance Programme Strong focus on team and culture
Kilkea Castle Hotel
Kilkea Demesne, Castledermot, Co. Kildare R14 XE97
353599145600
https://www.kilkeacastle.ie/

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